Karyn Beach ~ Resume

SUMMARY

Dynamic Senior Instructional Designer with over 15 years of experience in developing engaging eLearning courses and training programs across various industries. Demonstrated ability to collaborate with subject matter experts and apply adult learning principles to create effective learning solutions. Talented facilitator (in person and via Zoom, Microsoft Teams and Google Meet) adept at incorporating adult learning principles and receiving consistently high evaluation scores. As a manager, have developed curricula, conducted peer reviews, and implemented innovative strategies for learners.

SKILLS

Software: Rise, Articulate, Storyline, Camtasia, Captivate, Adobe Suite, Cornerstone, Microsoft Office, Chat GBT, CcaaS, Canva, Microsoft Dynamics 365, SAP, Scope AR, Epiplex
L& D Skills: adult learning theory, analyzing learning gaps, evaluation methodology, training needs analysis, ADDIE, UX
Training Experience: Corporate Training (20+ years) and Instructional Design (15+ years)
Management: Trained, evaluated, scheduled other trainers on major training rollouts, SCORM. Identified and worked closely with stakeholders and subject matter experts

EXPERIENCE

Verizon (Contracted with Experis), Charlotte, NC
Learning Experience Designer, 02/2026 – 03/2026

Working with a major telecom company to update existing courses and create courses based on tribal knowledge. Extensive use of AI tools in streamlining course creation processes. Contract ended unexpectedly and abruptly for all six instructional designers. Assignment ended abruptly and earlier than anticipated.

· Used AI tools, Gemini and Notebook AI to research and design courses
· Used AI tools within Rise and Storyline to shave significant time off of designing courseware
· Developed several courses with knowledge checks in Rise and Storyline
· Used Microsoft Dynamics 365 to create several AR courses

Concepts & Clarity, Charlotte, North Carolina
Owner/Instructional Designer/Trainer-Facilitator, 11/2023 - 4/2026
Started Concepts & Clarity to develop eLearning and virtual workshops for Christian women. Courses use a combination of life coaching and research skills develop and create courses designed to explain complicated and/or archaic concepts to women of faith. Courses are sold as eLearning courses. Courses are also available as virtual Zoom workshops.

· Courses created in Articulate Rise and PowerPoint
· Used Generative AI Tools ChatGPT and Google Gemini
· Interactive Virtual Zoom courses use breakout rooms, chat, screen sharing and polls
· Courses include narration and music

Duke Energy (contractor with US Tech Solutions), Charlotte, North Carolina

Instructional Designer, 04/2023 – 09/2023, 2/2022 – 10/2022

Worked for a major energy company preparing for a training rollout for over 1,000 employees of new software to be used by supervisors during adverse weather conditions. (Worked on two separate contracts)

· Wrote detailed facilitator guide with corresponding participant guide, and additional facilitation materials

· Selected to conduct Train-the-Trainer for upcoming training rollout

· Created quizzes and knowledge checks, both written and eLearning

· Developed five eLearning courses in Rise 360

· Used SAP to gain a deeper understanding of complex customer interactions and grid services

· Created courses to instruct on CcaaS

· Supported three co-workers through peer reviews of their documentation

Truist Bank (Contractor with Norman Technologies), Charlotte, North Carolina
Instructional Designer, 08/2019 – 12/2021
Acted as the instructional designer for new software to be released to clients at a major national bank. Worked with subject matter experts and clients in focus groups to develop job aids, eLearning courses and quick reference guides to explain the software and address their needs and questions.

· Developed ten eLearnings using Storyline

· Wrote over 15 job aids that could be printed and reused for common tasks

· Created quick reference guides and handouts with Adobe products to augment eLearnings

· Produced podcast episodes for sales staff

· Created several courses that involved utilizing SAP for procurement and supplier networks

· Worked closely with Call Center and developed job aids and other materials

RoundPoint Mortgage Servicing, Charlotte, North Carolina
Instructional Designer, 09/2018 – 02/2019
Used ADDIE methodology for design and development of eLearning courses and standard documentation. Quality controlled lesson plans, facilitator guides and PowerPoint presentations. Developed eLearnings for mandatory compliance courses.

· Created eLearning for annual Information Security refresher

· Wrote and quality-controlled facilitator/participant guides, job aids and PowerPoint presentations

· Worked with 3rd party vendors as far as contractors, compliance documentation and CcaaS

· Working with enterprise training managers to develop effective training plans

Walmart Inc./Global Business Shared Services, Charlotte, North Carolina
Manager, Instructional Design, 07/2016 - 03/2018
Reviewed, created, and updated process documentation and standard operating procedures. Developed curriculum for creating new documents and updating existing ones.

· Developed and implemented skill-based and hands-on exercises and assessments

· Updated and augmented new employee orientation manuals and PowerPoint presentations

· Used live interactive polls, surveys and examinations

· Created engaging classroom experiences using video, gaming and interactive exercises

· Conducted training needs analysis

· Developed and facilitated training on customer service skills and proprietary software for call center representatives

· Worked closely with Call Center Representatives and created documentation for them

Wells Fargo (Contractor with Aerotek), Charlotte, North Carolina
Instructional Designer, 06/2014 – 06/2016
Hired by several Fortune 500 companies to work with executive leadership and upper management to access vision and develop/execute plan for training. Designed courses and completed peer reviews with other instructional designers.

· Reviewed and revised content for subject matter experts and client reviewers

· Created eLearning courses and quizzes

· Updated policy and procedure documentation

· Evaluated course outcomes and determined next steps

· Wrote job aids, quick reference guides and other documentation

AXA Equitable Life Insurance Company, Charlotte, North Carolina
Instructional Designer, 05/2010 – 06/2014
Designed eLearning courses. Developed documentation standards, ensured documentation was consistent.

· Responsible for obtaining Captivate eLearning software

· Consulted with and trained four trainers on using Captivate software and basic eLearning principles. Advised training managers on when eLearning was a practical solution and when it wasn’t

· Promoted training department’s activities through newsletter, intranet blog (SharePoint), and road show

· Learned and implemented live training on several books of business.

EDUCATION

Ohio University, Athens, Ohio BS, Journalism

Alison, Charlotte, North Carolna Certification, In Progress